Scam or fraud: Zoom Car — incomplete trip due to car breakdown

Submitted by: Bala Venkatesh

Complaint Details:
I Booked Zoom car for 1 Day 6 hrs with 600 free kilometers,
Unfortunately the car faced some engine issues during the drive within 1hr 30mins from the start time. When contacting customer service for replacement of vehicle they informed me there is no other vehicle available and arranged a Taxi, I paid Taxi bill separately. When i enquire zoom car regarding booking cancellation and refund they replied saying within 3 days i will receive my refund, But till date I am not able to contact them and got no refund.