Submitted by: Rosh Kavoor
Complaint Details:
I had opted for tirupathi package from Bangalore and one of the person from Yatragenie had called me whose number 9880000664 telling that he will book the ticket for Rs 1900 for one person which included all the amenities as per his word. He gave the account number 035901508951 under the name of Girishmahadev to transfer the amount, I transferred Rs 3800 for 2 which is for me and my wife. He told me that bus is at 09:30pm from Marathhalli so i was picked up from there and was dropped in KR puram at 10:15pm in front of Yatragenie shop. I waited for 45min asking where is the bus and the fellow from Yatragenie told the bus is yet to come, At 11:00pm i asked again and i was informed that the bus left, I said niether i got a call from the driver asking where am i?? I called the person who booked my ticket and he said he will call and he called someone and i was told that the bus is just 1km away and i will be taken in another bus and will be dropped to bus which i had booked, , the 1km went upto 15-20kms and bus was stopped in a restaurant and the driver told me to get down and showed the bus and was told to board and went off, , I reached the bus with my wife along and asked the co driver and why didnt he call me he made a statement he was busy and cant keep a track of passengers, I called the person who had booked the ticket and he doesnt even pick the call, then i called the Yatragenie contact number 1 860 425 1234 and someone picked the call he said i can inform the manager named Shankar (7799776937) i sent a message thinking why to disturb however no reply so i called him neither he picked the call. I reached Tirupathi and someone is telling that we need to pay Rs300 for the entry as we have not paid for darshan.. I dont understand why this Rs1900 was for???. Forget it, , its matter of money so i paid.. This was the pathetic journey which i ever had in my life till now, , I do travelling every now and then but i have decided i will never choose yatragenie but better i will travel by my own vehicle. Its not about money its about the worst service which ur support staffs have. They dont even have a track of passengers who have booked and the person who booked the ticket didnt even send a message of the driver. This is the worst service i have ever had. If things were in my hands i would ban this yatragenie for this cheap behaviour towards the passengers. I was totally disturbed because of this incident because i have never experienced such a bad behaviour. One thing i realised KSRTC buses are much much better… “”Ticket ID:YGT020910122138, BANGALORE to TIRUPATHI BALAJI DARSHAN Date:2016-12-10 Operator:Rajesh Tours and Travels(Service ID:543) Seats:R18, R17. Board at Marathahalli Pickup Van or Bus, Time:09:15 PM. Status:RESERVED Ph:1860-425-1234″” this is the only message i got, , , I think the agent was fooling me …