Scam or fraud: Universal Sompo — No response & work approval pending

Submitted by:  Anja Goud

Complaint Details:
My vehicle met with an accident on 06/11/2016 & intimated the claim on same date with cover note no- 0001520254 and spot was also conducted, as vehicle was released from police station on 12/11/2016 I have kept vehicle at automotive and informed insurance company alos submitted all the documents on 13/11/2016. Initially Mr.Lakshman from universal sompo said, we will settle in total loss. then after 10 days Lakshman has said to take the vehicle in my custody and keep safe to avoid parking charges. after 23/11/2016 we are calling but there is no response from insurance company. I am a daily wage employees and like this harassment making my life miserable. All the documents are valid as per my knowledge and insurance company is making so much delay, not even saying when the claim is settled… till date no one has called me… if you cant settle the claim, i & my family will suicide, i am not able to pay finance and cant take finance. My family is dependent on this vehicle. kindly help me in settling the claim on priority.