Scam or fraud: Sony India — negligence in after sales service

Submitted by: tirthankar basu

Complaint Details:

I bought a Sony R1plus mobile, it has a faulter on and off switch. I went my nearest service centre to Serampore, west bengal for service. I handed my phone to them and They assured me to replacement within 1 week. But 30 days passed but I didn’t get no reply. In the mean time I discussed many of your customer support. But it seems in vain. I didn’t expect such an worst support from Sony like brand. Am waiting for 2 days more if the issue is not going to solve I will drag this issue to Civil Consumer Court asap. There we can discuss whatever we need. I’m giving the paper details which I got from service center:

DOA: D[protected]