Scam or fraud: Samsonite India — office bag wheel replacement

Submitted by:  Madhuri Bindu

Complaint Details:

Office bag[protected]SAVIO

Given for replacing the wheels 15days before bur returning without replacement claiming no spare wheels !!!

Please let me know why do you sell the products for which you cannot provide the consumable like wheels !!!

Are you expecting the customer just to throw the 12K bag just for the worn out wheels!!!
I even spoken to local area service manager (Bangalore) who replied recklessly!!