Submitted by: Mridult
This brings into your notice date on 8/8/2018 Rs. 40, 970.49 transaction was happened with my SBI credit card n.0.”[protected]”. No information was leaked from my end such as card details, OTP etc. I received the masses from concern bank dated on 8/8/2018 @ 2.17PM that Rs.40, 970.49 made on SBI credit card XX3187 without effecting add’nl factor of authentication mandated by RBI, at FREELANCER.CO.UK. Then immediately I informed the bank @ 2.30PM and got the complaint no. “[protected] “. simultaneously I mailed at “firstname.lastname@example.org” and go the Interaction Id:1-[protected] from them, both were informed me that the transaction is not been done it is under settlement and it can’t be process as we stop it. But yesterday i.e. 15-Aug-2018 the said amount was debited from my account for the same merchant. Now bank are refusing to revers the amount therefore I’m writing this email to you for the justice.