Scam or fraud: PayTM Mobile Solutions — Payment of Rs. 5000 failed !Your transaction has failed because user cancelled ‘Add Money’ transaction

Submitted by: kumarPaddu

Complaint Details:
I have tried to transfer the funds on 2016-12-21 from my paytm wallet to other bank account with the Order ID 2431772917. This transaction got failed and the funds Rs. 5000/- got deducted from my paytm wallet. Neither this funds transferred to the bank account nor it is refunded in my paytm wallet. The wallet order is 4760971413 is showing in pending status since 1 day. I have reached to the customer care at 9643979797 multiple times I thought the PAYTM is trust worthy for shopping and for the transactions and thought customer care is very responsive if any issues there for the customers. But after the multiple attempts of calls and emails from the past 1 day I have found there is no such care for the customers though PAYTM company states that there is 24X7 care, 100% assurance that if we have any issues our money will be refunded immediately and paytm trust. But what i realized is there is no such care for the customers and I have lost trust on PAYTM. I’m in a need of money and it’s an emergency situation for me. Please some one help me on this issue.