Scam or fraud: Oxigen Recharge — Money deducted from my oxigen wallet but not paid in transfer account

Submitted by: omkar raja

Complaint Details:
I transfer money from my oxigen wallet to bank account. it show transaction failure but money is detected from my oxigen wallet.i try mony time to call oxigen wallet custmer care but not able to contact. i transfer money Rs400 +Rs12(surcharge @ of 3%) on 11/12/2016 showing transaction failed (tarnsaction id 82478771011481407915) on bank of sbi account but money is detected from my oxigen wallet account and not transfer to bank account niether refund. please solve this problem