Scam or fraud: order is not delivered

Complaint Details:

I order is place on this on snapdeal

My order id -Order ID :

Placed : 14 Dec 2016

The estimated delivered date is 20 dec to 24 dec but product ia not deliverd i already paid all money.there is no update for late delivery or anything can i cancel my order please help me. Courier Name: Vulcan

Tracking / AWB No: PD108018644 please respond …already paid

rs when i snapdeal costumer care the computerisied said that durbhgya se apke order ki delivery me deri hui h hm apke order ko prathmikta de rhe and please help me i already paid rupees.