Scam or fraud: Motorola Mobility — moto e4 plus – spoiled & swollen my mobile battery after 25 days when I replaced battery from motorola service center, borivali (w) mumbai

Submitted by:  RakeshGautam

Complaint Details:

I am Rakesh Gautam, I have bought Moto E4 Plus at Valentine’s Day in Feb, 2018. I was facing some mobile heating problem from May 2018 and after that, day-to-day mobile battery is swelling. I replaced my battery at 4 Aug 2018 from Motorola Service center, Borivali (W) Mumbai (Charge Sheet No – SOIN[protected]). Only 25 days after replacing battery, My mobile battery is again Spoiled & Swollen. When I went Motorola Service center, Thane (W) at 12 Sept 2018 then executive person said, first you accept risk condition if any part is already damaged. Repair person will not be responsible to your mobile. I denied to accept risk condition. I took my mobile and went Motorola Service center, Borivali (W) Mumbai at 14 Sept 2018.

At Borivali Service Center, Executive (Swati & Ambrita) said this mobile has been trying to open battery and currently I can see some damage in battery cover and also 2 screw missing. I want to say If any expensive device is under warranty and service center is near by user’s place then first, user try to visit service center. I also followed same thing. But service center executive is deny to repair/replace my battery.

Currently, my mobile is working fine with Swollen condition. My worry is if I continue using this condition and any accident happen then who is responsible.

Address – Motorola Service center, Borivali
Cellular World
Orchid Plaza, 1St Floor, 107, Near Platform No 8,
Dattapada Road, Borivali (West),
Mumbai 400092 Maharashtra

Please find my mobile invoice details file.

Please suggest me, what should I do.

Thanks & Regards,
Rakesh Gautam