Submitted by: udaya1992007
This is pandian from Pondicherry. we bought IFB Elena washing machine and it is in AMC till 2019 April. We had booked a ticket to replace the rusted body of the machine IFB service engineer visited and agreed to change the body of the machine with the cost of 6000. service engineer Mr. sasi [protected] assured to replace it within one week but no response from them but the ticket Id:[protected] was closed as it was resolved but no solution for us. then i had raised another ticket ID:[protected] for same but it was also closed as the ticket was already resolved the same happened to the ticket ID:[protected]. How they can close the ticket as it was resolved without our conformation. For the past 2 months i was calling to the manager Raja [protected] he was not responding. yesterday he attended my call and replayed that there is lack of service engineers to replace the part as it was raining, is that was the correct reply from the responsible manager for a case pending for 2 months. worst service from IFB not expected this from IFB.