Scam or fraud: Idea Cellular — regarding converting my number from post paid to prepaid

Submitted by: Soniya agra

Complaint Details:
I AM holding the number [protected] post paid number, but although I am paying regular bills yet my phone no. services are ward and I am unable to make calls now I am interested to convert from post paid to pre paid I made a request on 25th July 2018 at Idea store Sanjay Place Agra but there the staff misguided me and asked to deposit more amount I deposited all amount and he said to me that you will receive a call within 3 days and than ur number will be convert from post paid to prepaid I received calls for two times and concerned executive told me to deposit 10 Rs more I asked them to adjust the same from my security but they denied I submitted 10 Rs via machine at Sanjay place I waited for the call again the concerned executive told me to deposit 20/- Rs again I went to Idea Store Sanjay Place Agra but still I am suffering getting no any response and even my bill for the month of July has been generated and excess and unused amount has been adjested . Hence I request you to concert my post paid connection to prepaid soon.
waiting for reply from you.
Soniya Bhardwaj [protected]