Scam or fraud: ICICI Bank — Online transaction failed- amount debited from my account but not credited to merchant (golden bangles)

Submitted by: Seelam Priyanka

Complaint Details:
I had made a Debit transaction on 17th DEC 2016 through ICICI Debit card.The amount is neither credited to the merchant nor refunded to my account .Kindly look into the issue and let me know when will the money get refunded/returned to my account.

Transaction Details are as follow:

Transaction ID: 20161217184919/0
Account No:09180***4491
Amount: Rs 4230
Transaction Status; Failed
Transaction Date:17/12/2016
Mobile Number(Merchant) – 9849713635
Mobile Number(Customer) – 7093872509