Scam or fraud: Freecharge Payment Technologies / — Money detected but not received

Submitted by: Np001438

Complaint Details:
Money detected in my bank account. But not see in my FC wallet
1000 rs add in my FC wallet promo code get500 but money detect in my bank account. But not able see in my FC wallet.pls solved my problem
Free charge not replying my qurey.
And reply by free charge team
Dear Customer,

Thank you for writing in!

We understand that you are worried about the deduction from your account for a recharge that you had initiated.

As per our records, your payment for the order (OC-1961245978-1472908840424) is not successful. Amount will be automatically refunded to your bank account in the next 5-7 business days. Kindly check your bank account statement after 5 to 7 working days. If the amount is not refunded within the mentioned time frame do write to us.

We regret for the inconvenience caused.