Scam or fraud: Flipkart — Touch problem

Submitted by: vairabi131215

Complaint Details:
I order a xolo mobile on 21st dec. and its delivered 24th.but, when i opend the box and try to use the mobile then i found that touch not working very well .i mail to flipkart for return my product and they call me and told a technician visit my home and replaced my product but, no technician come for help me…i cant understand what can i do please help me