Submitted by: vipin9986
We are using Airtel PRI connection through RF link for our Telephone ( EPABX) operations at our Plant located in Thonnakkal, Trivandrum, Kerala.. Our entire communication is through these phone connections only . This connections is creating too much issues for the last two weeks and 80 % downtime is happening for the same. And now the connection is completely down. Even the issue is escalated to the higher levels of Airtel Authority we are not getting any response for the mails and calls. Even the account manager is not picking the call and not responding at all. We are facing very serious business loss due to the operational issues because of this communication link down time. Here is the Escalation Matrix we have used. Reference number for the latest issue is # 76360206.
Account Manager : Sherin (Sherin Job Varghese Sherin.Jobvarghese@airtel.com) 9895771241 ( Not responding over phone & email )
Level 1: Customer Care: email@example.com and 121/198, working hours: 24/7.
Level 2: Nodal Team: firstname.lastname@example.org and 0484-4010086, working hours: 9:30 to 6:30, Monday to Friday.
Level 3: Appellate Authority: email@example.com and 0484-40031233, working hours: 9:30 to 6:30, Monday to Friday.
Contact Person with EICL Limited
Vipin Kumar V ( Sr. Executive – IT ) firstname.lastname@example.org ( 9995109573)