Submitted by: Mrrinal Dev
Complaint Details:
To whomever it may concern,
I am writing this regarding my courier (baby product) from Patna to Varanasi on 12th December. When I checked the DTDC website it says the product has been delivered on 19th which is absolutely wrong. No one has received the courier till yet or on 19th December. And when I am contacting Patna customer care number nobody is picking the call. Its very ridiculous and unprofessional behavior.
You mentioned in your previous mail that supporting team of yours is looking into the matter, are they seriously? If yes then why I haven’t received any mail regarding my complaint? Answer me why your courier delivery guy haven’t delivered my product at the mentioned address? Where is my product now ? Are you guys going to solve it or not? Its been more than ten days the courier has been dispatched and not delivered to its respective address, do you think its a joke?
DTDC is really disgusting and worst courier service provider I guess. You don’t even reply to a mail not even pick customer’s calls. I don’t know what is going to happen.
Now do something and looks into the matter seriously. At least give a reply or call me.
Thanks,
Mrinal Dev
+919766106761
consignment number K92890337