Scam or fraud: Dbs Bank — Missing funds from account

Submitted by:  rishu1988

Complaint Details:
I open DBS Digibank account and I funded my online wallet from debit card and funds got missing. I raised 3 tickets from there banking app and its now almost 3 days but no response yet. I call there phone banking and I was informed that it may take upto 48 business hours. I called bank back after almost 60 hours of transaction and now they are saying that it may take upto 7 days. I asked then to send me this i writing and they denied that. No one is sure about policy of there bank. Even i have recording of every calls that I made to bank. Some time they say that payment was successful at gate way and sometimes they was me to check with other bank.