Submitted by: Aalok Sanghvi
Shyamal road D Mart Store-Ahmedabad:
Date: 23rd May 2018
My Name: Aalok
My Email ID: firstname.lastname@example.org
First, i was being stopped rudely at the entrance and despite me carrying an empty bag that too of D Mart as my mother is a loyal customer. Then when i requested that it is an empty bag and i am here to buy only two things so you should not have any issues or doubts about stealing! the guards asked me to go back to baggage counter outside in 45 degree heat! i asked them to make me request the manger and then arrived Mr Bhatt who was more rude than the guards! He said though it is not written anywhere and though i am actually carrying the D Mart empty bag- i still have to go outside to baggage counter and do this. the tone was very rude and the words were “No matter what others do, we always have this rule here- everyone has to follow and hence you also must go out!”. Shocking moment as for someone who is so used to Grocery shopping, it was a first of its kind experience. I did as Mr Bhatt ordered, came into the store- picked up your Mango merry drink (not sure why my mom like your store, price i guess!) and pouch of your confectionery (which i struggled finding and the lady who i requested just bothered as much to tell me that it will be somewhere in a set of racks!). Worst, for 3 items and a bill value of INR 104, i had to stand in a queue for 10 min, not because your store was flooded with shoppers- because you decided to operate only one express counter out of 3. I requested Mr. Bhatt again and not to my surprise, he ignored and went on with his stroll. I could sense amazing arrogance and for the rest of the shopping, i went to a Star Bazar store- 1 km away from your store- trust me; the service and experience was completely opposite to your store. Obviously, i am not coming again. Surely, i will ask my mom to stay away from D Mart but for a company who has so much of public interest and trust in a short span of time- i wish you luck for sustaining your success in coming time!
Expected Resolution: Not sure how you will improve your service standards, Maybe a round of Training to Mr Bhatt and his gang!