Scam or fraud: Balaji Traders — fraud online selling

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Complaint Details:

Dear Sir we have order for online bose sound ear phones but rcvd third grade Chinese speaker on delivery it was written bose ear phones. Now when Ian checking web site Ian not getting details I want my money back. I have paid 2999 for those product.
If this way fraudulent happens we will not be able to purchase any product from online. We are really surprised courier has come. We rcvd message of courier available still we are unable to locate that person. It is really horrible everyday he is looting people and we are unable to do anything. I think cyber police should take this issue seriously.