Scam or fraud: Amazon India — Return pending: Low quality & different product delivered & charged high

Submitted by: Nitsmba

Complaint Details:
Have purchased one mobile case
ORDER NUMBER # 171-0957571-3277105 from Amazon that was showing under the category of Metal protective covers worth INR 595 on 12th Dec 16 after paying the full amount online. Have received my product on 17th Dec 16.

I was shocked when I opened the packet “one low quality plastic cover was there which is available for INR 99 on other online websites” immediately after which I’ve applied for return of this package after asking full refund. The product shown in the images was totally different from what it was been delivered.

I always trusted Amazon but now after this misleading incident I would never prefer buying things from here where there is no guarantee of quality of authenticity.

Further, next day one Amazon representative came to pick up the return package very rudely he asked ” Kya problem hai ismein toota thodi hai kyun return karna hai reason batao” –I said this product is different from what I’ve ordered.
Then he had called someone and asked “Sir inka product galat aaya hai” I dunno what that person replied from other end after which that Amazon guy said “Main ise nahin leke jaa sakta koi aur aayega 2 din mein wo le jayega” I asked the reason, he replied my machine is not working so it is not possible.

After this pain I’ve waited for more than 2 days & called up Amazon customer service number where I was given assurance that product will surely be picked up within 24 hrs from now. Still no one has picked the package and its lying as it was since 10 days. And cherry on the cake is that over that I’ve received text message from Amazon that your return request has been cancelled at the time of return.

Want my product to be returned & refunded on immediate basis to avoid any further consequences that may spoil the image of your brand.

ORDER NUMBER # 171-0957571-3277105

Nitin Sharma: 9818149437